Licensed Security · NSW & QLD

Guard What
Matters.

Integrity Builds Trust. Integrity Builds Respect.

Professional security services across New South Wales and Queensland — delivered by people who take the job seriously. No shortcuts. No excuses. Just results you can count on.

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NSW Master Security Licence

Licensed & insured

Licence number 000 103 403

Issuing authority NSW Police — SLED

Statute Security Industry Act 1997

Expiry 30 October 2027

Nominated Person D. Cartwright

About ISS

Operational discipline with frontline credibility.

Integrity Security Services Pty Ltd is a licensed security firm operating across New South Wales and Queensland. Formed in 2017 from a business with origins dating to 1996, ISS provides static guarding, mobile patrols, crowd control, cash-in-transit, close protection and event security to industrial, retail, commercial and licensed-venue clients.

Our point of difference is operational discipline backed by frontline credibility. Every guard works under documented Standard Operating Procedures and Safe Work Method Statements. Incident reporting is captured digitally through AusComply. Venue-level outcomes are measured against agreed KPIs — including measurable reductions in incidents at high-risk sites.

Licensed and accountable

NSW Master Security Licence No. 000 103 403, valid to October 2027. Director and Nominated Person personally involved in every engagement.

Hands-off methodology

Communication and de-escalation before physical intervention. Physical response reserved for protection and self-defence in line with legal obligations.

Documented and digital

AusComply-based incident reporting. Clients can link their own profile for direct visibility. Site-specific SOPs and SWMS developed jointly with management.

What we do

A full spectrum of licensed security capability.

Our deployment model is built around capability matching — the right officer with the right credentials for the specific site, briefed against documented procedures and supported through digital incident reporting.

01 / Licensed venues

Crowd control & venue security

RSA monitoring, ID checking and dress-code enforcement, lock-up procedures, OLGR-compliant incident logging. Hands-off methodology with escalation pathways defined per venue.

02 / Static guarding

24-hour onsite presence

Continuous static guarding at industrial, commercial and government sites including coal mine operations, council assets and ports.

03 / Mobile patrols

Scheduled & randomised patrols

Probing, drive-through and foot patrols on scheduled or randomised intervals with timestamped digital reporting.

04 / Close protection

Personal protection details

Personal protection for media personnel, broadcast crews, executives and event VIPs. Directed by Cert III qualified personnel.

05 / Cash-in-transit

Cash, valuables & document transport

Cash, coin, jewellery, bullion and document transport for shopping centres, retail, ATM servicing and banking depots.

06 / Event security

Single events to multi-day festivals

Risk assessment, traffic and pedestrian control, perimeter management, stage and backstage security for events from intimate to large-scale.

07 / Risk assessment

Site-specific SOPs & SWMS

Complimentary Security Risk Assessment with commencement of services. Site-specific procedures developed in collaboration with venue management.

08 / Training & inductions

Pre-deployment briefings

On-site inductions, ongoing toolbox refreshers, gap training. Cert IV TAE qualified principal — training in-house, not outsourced.

Integrated Property Services

One point of contact. Two coordinated services.

Through our long-standing partnership with a vetted cleaning contractor, ISS clients can engage complementary property services as part of a single procurement.

For licensed venues, commercial sites and event organisers, this means one phone call to coordinate both security and cleaning — with consistent standards, reliable scheduling, and accountability that runs through the ISS office. Particularly valuable at the boundary of an event or shift, where security wraps up as the cleanup crew arrives.

Post-event cleanup

Concerts, festivals, functions and private events — coordinated handover from security to cleanup.
Licensed venue end-of-night

End-of-shift glass collection, floor cleaning, bathroom restoration, ready for open the next day.
Commercial & office cleaning

Regular scheduled cleaning for offices, retail tenancies and shopping-centre common areas.
Industrial site cleaning

Mine sites, depots and warehouses — scheduled cleaning in compliance with site WHS requirements.

Specialty Operations

Operations beyond the standard brief.

Selected specialist deployments where ISS has built deep operational capability over years of contract delivery.

Yancoal Australia — Stratford and Austar mines

Perimeter and on-site security at Yancoal Australia's Stratford and Austar mines in New South Wales — a combination of 24-hour static guarding and mobile patrolling.

SWMS developed jointly with site management
Guards acknowledge SWMS at induction
Statutory declarations on duty competency
Boundary security and grounds reporting

Cash-in-transit

Cash, coin, jewellery, bullion, securities and financial instruments transported by trusted personnel — on foot or by vehicle — for clients in shopping centres, retail, warehousing and commercial premises.

Bank deposits for tellers and ATMs
Change orders to client specification
Coverage from Sydney to as far north as Forster
Impeccable record on confidentiality

Mobile patrols

Trained mobile patrol officers monitor sites on a scheduled or randomised basis. Electronic incident registers allow clients to log in at any time to check the current state of each site.

Radio-coordinated patrol officers
Preventative inspections to deter incidents
Live digital incident logs for clients
Patrol frequency set by client requirement

Our Team

A hands-on principal with a senior operations team.

ISS is led by a director with four decades of operational experience and supported by senior personnel selected for capability, conduct and client fit.

Managing Director · Nominated Person

Darren Cartwright

Thirty-nine years in the security industry, spanning frontline crowd control, licensed-venue management, close protection, cash-in-transit and security business ownership. Founder of Professional Crowd Control (~20 years), former director of SSI Security, current Director of Integrity Security Services Pty Ltd.

Ex-military: served with 1 Commando Regiment, Australian Army Special Forces Reserve. Awarded the Silver Badgeman in 1995 — the highest individual honour within the Commando company for that year. Former NSW and Australian Heavyweight Boxing Champion.

Notable venue outcome: removal of the Sunken Monkey Hotel (Erina NSW, 1,500-patron venue) from the NSW Liquor and Gaming Violent Venues list within twelve months — assaults reduced from seventeen to eight.

NSW Lic 407 505 529 · Class 1AC, 2ABD CPP20218 Cert II Security Ops CPP31418 Cert III Close Protection HLTAID014 Advanced First Aid Cert IV TAE Cert IV Security Risk Assessment

Operations Manager

Jake Cartwright

Operations Manager for Integrity Security Services Pty Ltd, drawing on frontline experience across high-volume licensed venues in Sydney, the Gold Coast and Tweed Coast, retail and shopping-centre security on the NSW north coast, and close personal protection assignments.

Operational responsibilities include guard deployment and supervision, site coordination, client liaison, and direct oversight of shopping-centre patrol services at Kingscliff Shopping Village.

Close-protection assignments include personal bodyguard to a member of the royal family at the Gold Coast Racecourse Mega Millions, and personal security for Channel 7 and Channel 9 broadcast reporters.

NSW Sec. Lic 000 218 404 HLTAID014 Advanced First Aid Qualified NLP Practitioner Working with Children Check Cert III & IV Accounting

Our Approach

How we work — from first call to final shift.

Recruitment & screening

All ISS personnel screen-checked for prior convictions through the formal police checking system. Licence currency verified at engagement and tracked through renewal cycles. Capability assessed against client-specific needs.

Onboarding to your site

Job description received from client management. ISS searches internally and externally for the right fit. Shortlisted candidates presented for client review before commencement. In-house training followed by joint on-site induction.

Operations on the ground

Hands-off primary methodology. Site-specific SOPs and SWMS developed in collaboration with client management. Senior management on the road checking in with clients and guards. Site supervisor allocated to every shift.

Reporting & accountability

AusComply digital incident register used across the business — date and time stamped entries, digital photographs, incident summaries. Clients can link their own AusComply profile for direct visibility.

Quality & mystery shoppers

Optional third-party Mystery Shopper service grades guards against a KPI template. Reports issued to both venue and ISS management. Persistent non-compliance results in performance management or removal from the roster.

Duty of care & compliance

WHS Act 2011, Security Industry Act 1997 (NSW), Liquor Act 2007 (NSW), and Anti-Discrimination frameworks. All licensing, training, superannuation, insurance, awards and industrial obligations met as a condition of engagement.

Credentials

Licensed, insured, accountable.

Master licence details — and where to verify them.

Issuing authority	NSW Security Licensing & Enforcement Directorate (SLED), under the Security Industry Act 1997 (NSW)
Licensee	Integrity Security Services Pty Ltd
ABN	90 621 853 807
Licence number	000 103 403
Nominated Person	Darren Cartwright
Expiry	30 October 2027
Insurance	Public liability and professional indemnity — currency on request

Get in touch

Speak to a principal directly.

Both principals are personally involved in every client engagement. For active sites, use the dedicated 24-hour line.

Direct contact

Managing Director